specific sales and after sales service
Accepted Payment Methods
We accept the following methods of payment:
- Bank transfer, the Client automatically sends an order request to Masi Gioielli. The order request will be confirmed to the Customer via e-mail sent by the customer service Masi Gioielli, containing the details required for the payment. At the time of receipt of the merchandise is set aside pending the arrival of the bank transfer to the bank account of Masi Gioielli. The order request will remain active for seven days, within which the customer is required to make the payment. If within that period the Customer fails to pay Masi Gioielli reserves the right to cancel the order.
Right of withdrawal
Right of withdrawal under Article 5 of Legislative Decree 206/05 (consumer code) for the protection of consumers, regulating distance contracts, you have the right to withdraw, if the purchased product does not meet your requirements or I do not care anymore, without any penalty and without specifying the reason, no later than ten working days from the date of receipt of goods. To exercise the right of withdrawal must be sent by registered mail with return receipt to Masi Gioielli SNC di Masi Andrea and Umberto, Piazza Gramsci 14, 15048 Valenza (AL) request of termination specifying the description and quantity of products you intend to return. The customer service department will contact you as soon recommending the most suitable mode for the return (in this case the shipping costs shall be borne by the fact Vs D. lgs. 185/99 provides that the consumer has the right to withdraw without penalty and that the only charge against him are those concerning the return of the product). The return of the goods, must be made to the address above no later than ten days from receipt. The shipping costs entirely at your charge the choice of means to be used will still be at your discretion. As soon as we received the package with the return gods will be carefully verify its integrity to be complete with all original parts (including any documentation and accessories): in the case of return items damaged or tampered with will not be able to arrange to refund the amount paid for the purchase of products.Evaluate the integrity of the goods we will refund to you the amount paid in the shortest possible time, you will be reimbursed by bank transfer within 30 days of receipt of the registered letter with notice of cancellation.
Fiscal Documentation
For every purchase Masi Goielli Snc di Umberto Masi and Andrea issue a tax invoice using the data that the client will release at the time of purchase. The invoice will be sent with the product. In the event that there were some errors found in the invoice or there was a need to resubmit Please let us have communication to the e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it. or by telephone at: +39 (0) 131 941875 .
All products are guaranteed for 24 months from the date of purchase against any defect arising from manufacture. If the product is damaged due to shipping and / or delivery, Masi Gioielli Snc di Umberto Masi and Andrea will collect the damaged product (accompanied by the packaging, documentation and anything else inserted at the time of the packaging by the manufacturer). If the defect was found Masi Gioielli Snc di Umberto Masi and Andrea will repair or replace the product at no additional cost to the customer. The prices in Euro including VAT rate of 22% and are subject to change at any time without notice. For purchases
made by residents of the Italian territory and in that of the European Community, the VAT applied is 22%
Shipping methods
Shipments are made by courier "port values" of all the national territory, EU and outside the EU. Shipments are insured against theft and accidental damage. Once the shipment reaches its destination the insurance contract is then terminated. Delivery times are indicative, are in no way binding on Masi Gioielli and may vary due order made (eg availability of the product) or for other reasons employees appointed by the Company to the shipment. It is the responsibility of the recipient to check the products at the time of delivery and possibly raise the reserves andcomplaints which appear justified, including the ability to refuse the package if it has been opened or obvious signs of deterioration. The reserves and complaints should be directed to Masi Gioielli registered letter or e-mail to the addresses indicated in art. 1.
Shipping charges are calculated automatically by the system according to the agreements made with the shipper. The cost of shipping is the responsibility of the Buyer.
Customer Service
Masi Goielli Snc di Umberto Masi and Andrea is very careful assistance and complete customer satisfaction. It 'can get in touch through the following communication channels:
- Writing an email to This email address is being protected from spambots. You need JavaScript enabled to view it.
- By phone: +39 (0) 131 941875

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Piazza Gramsci,15
Valenza - Italy

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